Your submission is read by an investigator, not a sales team.
Stage 01 of 04
Confidential review
Every case starts with a conversation. You tell us what happened, in your own words — and we tell you honestly whether an investigation is likely to help.
Overview
What happens at this stage.
The confidential review is designed to protect you from wasting time and money. Before any paid work begins, an investigator reads your submission, asks follow-up questions and looks at the basic facts: what was lost, how, when, and what records exist.
From that, we assess whether a trace or investigation is realistic. Some cases have strong leads — funds that reached a known exchange, an identifiable platform, preserved devices. Others don't, and we'll say so plainly.
If an investigation makes sense, you receive a written scope and quote. If it doesn't, we'll explain why and point you to the most useful next steps, such as reporting to the police or your bank.
At the end of this stage
Viability assessment
Timing
Initial responses are typically sent within [Owner input required: response time].
We check the key facts before recommending anything.
It starts with you telling us what happened.
What we do
- ✓Read your submission personally — no automated replies
- ✓Ask clarifying questions where needed
- ✓Check basic facts such as transaction status and platform details
- ✓Assess whether an investigation is likely to produce useful results
- ✓Propose a clear scope and written quote if it is
What we need from you
- ✓Describe what happened, as best you can
- ✓Share any records you already have — screenshots, receipts, messages
- ✓Tell us what outcome you're hoping for
What you receive
- ✓An honest viability assessment
- ✓A written scope and quote — or a clear explanation of why we don't recommend proceeding
- ✓Practical advice on immediate next steps
Common questions.
Is the review free?+
[Owner input required: whether the initial review is free or paid.] Either way, no investigation work begins until you've agreed a written scope and quote.
What if you can't help?+
We'll tell you honestly and explain why — and point you to the most useful alternatives, such as the police, your bank or a regulator.
Do I need all my evidence ready?+
No. Share what you have; we'll tell you what else would help and how to find it.
Confidential case review
Confidential case review
Tell us what happened.
Your message is read by an investigator, not a sales team. We'll reply with an honest assessment of what can be done.
Have a question first? Read our FAQ →
Prefer email? info@gfirglobal.com